POSITION SPECIFICATION

Education

Degree in computer science, information systems or equivalent

Experience

Minimum of 8-9 Yrs. experience in new technology.

Expertise in at least one of market leading RPA platforms such as Blue Prism, Automation Anywhere, UI-Path and deep understanding of technology and architecture concepts.

Must be Adept at :

• Workflow Design Architecture
• Requirements Gathering, Agile/Scrum
• RPA Tool - Automation Anywhere/ UiPath/ Blue Prism

TECHNICAL COMPETENCIES

BEHAVIORAL SKILLS COMPETENCIES

• Strong understanding of RPA concepts and market
• Adept at process assessments and understands applications of RPA in different business domains.
• Process assessment experience for end-to-end process automation including RPA proof of concepts
• Prior experience in business analysis process re-engineering
• Tool Optimization
• Knowledge of SDLC, IT strategy, process excellence

• Strong problem solving, analysis, and design skills
• Presentation skills with ability to communicate at executive level
• Program/Project Management
• Vendor Stakeholder Management

JOB PURPOSE, ACCOUNTABILITIES and KPIs

Job Purpose

• Identify and implement new age technologies in the cutting edge dynamically changing intelligent automation to cater to business requirements
• Manage enterprise projects to achieve operational efficiency, cost reduction and operation transparency
• Manage new process initiatives through Intelligent Automation to achieve enhanced consumer engagement and inter-department synergies.
• Analyse client processes, and identifies RPA opportunities
• Recommend RPA approach and strategy based on analysis and client RPA maturity
• Ensure smooth delivery of the RPA solution
• Provide continuous advice and best practices to RPA developers and Project Manager related to delivery approach and strategy
• Be an integral part of Program management team continually ideate to strengthen our automation footprint

Key Accountabilities

• Identify innovations, automation pipeline using RPA, future growth opportunities for exploration.
• Lead the research projects in collaboration with identified academic partners and relevant domain experts.
• Be responsible for leadership in planning and execution of all business/process automation initiatives including but not limited to - RPA (Robotic Process Automation)
• Manage the business case, development, user acceptance and completeness.
• Perform project selection criteria (example, cost, feasibility and impact).
• Project Management - manage, plan, and prioritize projects.
• Change Management - work with the stakeholders to establish best practices and incorporate operational changes brought about by optimization initiatives.
• Liaise with the relevant cross-functional in-house departments
• Lead scope determination and implementation with relevant vendors and third-party collaborators
• Manage delivery of problem management continuous improvement projects, from Feasibility phase to completion
• Identify innovations, future growth opportunities for exploration
• Identify the right design, solution for the improvements
• Identify and document high level risks, assumptions and constraints based on current environment, historical data and identify project limitation and propose implementation approach.

Key Performance Indicators

• Delivering Reliable Secure Operations - Ensure Run Operations
• System Performance Optimization - Deliver continuous optimizations
• Resilience and Availability - Ensure Availability and Resilience of infrastructure and operations
• Thought leadership and support to vendor partner teams in driving clarity of solution requirements, high level design and time estimates