- Extensive experience and understanding in building deployment for RPA solutions (UiPath).
- Support building automation capability.
- Anticipate, identify, track and resolve technical issues, prepare RCA reports and risks affecting delivery.
- Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
- Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI), and other metrics to ascertain the appropriate performance of all tickets
- Create maintain scripts needed for Process Monitoring, Dashboards, Run-time resource License optimization
FUNCTIONAL AND ADDITIONAL QUALIFICATION REQUIREMENTS:-
- Excellent communication skills to manage internal and external stakeholder contacts.
- Knowledge of the following software: SAP, and Outlook is a plus.
- Demonstrable knowledge of Windows server O/S
- Excellent analytical and problem-solving skills.
- Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
- Ability to work independently.
- Ability to read and understand code (Code-competency) for diagnosis, escalations
- Knowledge of ticket management escalation matrix
- Understanding of workflow-based logic and hands-on experience with frameworks and Queues.
- Professional experience in SAP automation, Web automation, and Excel automation are essential.
- Experience in SQL and PDF automation is a plus.
- Any UiPath Certificate like UiPath Certified RPA Associate OR UiPath Certified Advanced RPA Developer
QUALIFICATION AND EDUCATION REQUIREMENTS:-
- Graduation: B. Sc computer science/IT/similar IT-related field.
- Marks / Percentage: minimum 60%
- Language: English
RCA; Automation; SAP; PDF; Analytical; windows support; Workflow; Troubleshooting; SQL
Wrth Business Services helps its partners and customers to increase productivity and competitiveness. Therefore Wrth Business Services offers state-of-the-art handling of business processes at a consistent high level of quality, cost-effective and scalable.