Keep management updated : Relay vital information in the form of timely and accurate reports
Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
Strengthen relationships : Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Take the lead : Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program
6-8 Years of Experience in Testing.
Experience on RPA testing.
Good knowledge in database and writing queries in SQL server.
To succeed in this position, you must :