Product Manager II , Customer Obsession

Job Description

  • As a Product Manager for Customer Obsession, you will be responsible for the initiatives to improve customer engagement after support interactions across mobile and web for Riders, Drivers, Eaters, and Businesses using Uber

  • You will be using best-of-breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at a scale that has never been done before in the industry

**\---- What the Candidate Will Do ----*

  • Lead product strategy and development of the Agent Experience charter Work closely with a substantial global community operations organization to integrate business processes and policies onto the platform Collaborate with the design team and guide their investments for research, prototyping, experimentation, and overall design thinking Be incredibly truth-seeking
  • Collect whatever data is vital to advise product direction, whether in the form of competitive intel, rider behavior, or other business metrics
  • Solicit and welcome critical feedback
  • Make tradeoff decisions based on technical and business insights and experimentation Supervise and measure launched products and feed insights back into product development process to drive growth Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal partners to Uber executives, employees to riders

.**\---- Basic Qualifications ----*

  • A computer science undergraduate degree or other engineering degree equivalent

  • 2 years of product experience delivering highly successful and innovative products or platforms
  • Data-driven decision-making ability
  • Design thinking and customer-centric approach to building, experimenting, and iterating products A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for phenomenal collaboration
  • High standards across the board - from your own contributions to the people you work with to the products you work on
  • Grittiness: You dont hesitate to take initiative and address something hands-on, you persevere when others give up
  • Passion for Ubers mission and the companys hybrid technology/operations nature
  • A deep desire to grow and learn
  • MBA or Masters degreed Experience working with internal or SaaS Customer Relation Management or ticketing solutions

Key Skills

Computer science; Supervisor; Ticketing; data science; Machine learning; Manager II; Customer engagement; Technology operations; Product strategy; CRM

About Company

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.

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