ITC Infotech

Program Manager

Job Description

  • Coordinate implementation activity readiness for new or existing customers moving to Amadeus products Take end to end responsibility on the Customer Product implementation managing and coordinating planning of activities leading to the cutover Report progress and highlights, and escalate issues and anticipated problems up to management chain

  • Analyze customer systems and service requirements
  • Provide consulting to the customer
  • Identify specific actions necessary to integrate customer to Amadeus products/services
  • Identify technical risks and takes responsibility for mitigating and managing them
  • Establish the implementation planning liaising with the Program stakeholders (customer, training, support, Program management) Perform configuration settings according to Customer needs Maintain migration procedures with involved teams: development, product, support and infrastructure
  • Identify and resolve implementation showstoppers Organize and follow-up activation in production Prepare and send implementation roll-out communications Provide functional and technical expertise plus support during and after implementation Follow up on and help drive the resolution of production problems arising Identify opportunities for and contribute to implementation process improvements (quality, timelines and cost of service provided) Contribute to analyses and act on KPI measures/ propose further process automation or relevant measures Propose internal tools/ techniques for further process automation Evaluate and improve processes and tools and coach less experienced job holders to help them develop key competencies and achieve defined objectives

Key Skills

Process automation; Training; Manager Program Management; Consulting; Infrastructure; Product implementation; Management; Cost; Product support; Amadeus

About Company

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

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