Troubleshoot the application configuration settings and resolve issue.
Identify issues, involving the application team, complete the RCA and provide the resolution.
Alert monitoring, reporting & escalations.
Monitor the event, bots, virtual machine alerts and notify the concerned the team and process the requests from the end-users.
Monitor the database related activities, respond to calls from the application support and developments teams.
Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.
Monitor the metric alerts, performance-related issues like high CPU utilization, application performance, high memory utilization, application tuning and query tuning.
RPA Monitor, troubleshoot and fix & integrations between RPA & managed nodes,echo systems.
End users trouble tickets,issues.
Provide workaround solutions where possible for business continuity.
Document new issue as the knowledge base
Escalation and interaction with the knowledge base
Escalation and interaction with the incident management team in case of any platform instability (RPA).
RPA; UiPath; application support; Chatbot; application development
Bridging the gap between talent & opportunities!