RPA Support Lead

Job Description

  • Oversee the day-to-day operations of the Technical Support Team
  • Act as a senior agent who will drive customer satisfaction through customer support
  • Provide direct supervision of the technical support staff which may include recruitment, evaluations, and disciplinary actions
  • Regularly monitor BOT for any failure
  • Check logs on a daily basis for any error
  • Analyze the issues identified and fix based on L1/L2/L3 responsibilities
  • Work on developing small bug fixes and enhancements
  • Collaborate with various SME’s, technical & functional teams for issues
  • Act as a mentor and provide oversight, coaching, and training to technical support staff
  • Be the point of contact when it comes to technical escalations
    Record and track team SLAs and workflows
  • Implement any necessary preventive measures to reduce customer faults and issues
  • Review all technical support related processes and documentation for continuous Improvement
  • Assist in the creation and implementation of customer self-service material and tools
  • Proven people management and leadership skills
  • Excellent communicator, both oral and written
  • Able to multi-task efficiently under time pressure
  • Able to work with cutting edge technology and assimilate information rapidly
  • Readiness to work on overlap of 4-5 hours in the US Timings


  • Mandatory - UiPath Advanced developer Certified.
  • Ideal: 5 years’ experience in Bot Development using UiPath
  • Atleast one year development experience in Automation Anywhere V11 or V360 is also a must
  • Must have worked on at-least one support tool (Service Now, Jira etc)
  • Must have BOT support exp for at-least 3 years
  • Hands on Database concepts such Write/modify SQL Queries & Database connection.
  • Good understanding of programming concepts and a programming background in any coding language, preferably .Net or Python.
  • Good understanding of various automation components and features in RPA
  • Should be analytical and able to improvise configuration / coding to new situations to work independently
  • Should be flexible, energetic, and capable of making sound project decisions, Self-motivated team player, action and results oriented
  • Should possess strong communication skills


  • Bachelor Degree in Engineering/ Computer science or Equivalent

Key Skills

Automation; Coding; Staffing; Analytical; Customer support; Continuous improvement; JIRA; Python; Recruitment

About Company

Skillety is a gig-economy startup crowdsourcing platform.

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