Hinduja Global Solutions (hgs)

Robotic Process Automation (RPA) - Technical Project Manager

Job Description

  • Set-up and Manage the Robotic Process Automation CoE (Center of Excellence)

  • Manage the complete SDLC (Initiation, Discovery to Production Support), migration, upgrades of RPA projects

  • Lead the team of Solution Designers, Technical Leads, Developers, Testers working from different geo locations to deliver automations seamlessly

  • Perform project/automation scope, effort, budget estimates and prepare project plan with resource requirements/scheduling

  • Very good experience of Automation Anywhere (A2019) products, versions, licensing, deployment models, infrastructure and complete SDLC of automation

  • Experience in Assessing the suitability of potential processes for RPA and ROI/Benefit calculations

  • Lead Discovery, Development, Migration and Support teams

  • Manage client relationship and identify manage risks and avoid escalations

  • Track the project closely to meet the agreed quality deliverables on time

  • Coordinate the cross functional teams, project sponsors, PMO teams to remove all sorts of impediments for successful delivery

  • Prepare, publish and run Weekly Status Reports, Monthly Status Reports, Dashboards, Governance and Steering committed and other project meetings

  • Define SLAs, KPIs, RoIs and Governance in coordination with client and to track them

  • Responsible for overall success and growth of relationship

  • Mentor team to adher to best practices and documentation in coding, designing, configuration, deployment phases

  • Able to juggle between project tasks based on priorities and lead teams working at multiple geo locations


  • Bachelor s degree or higher in Computer Science or related degree---preferred

  • Overall project management experience for software IT development projects for 9+ years

  • Managed small to medium size project teams operating from different geo locations

  • Proven experience as Technical Project Manager for Automation Anywhere Development, Production Support, Migration and Upgrade projects for 4+ years

  • Automation Anywhere or any other RPA products (UiPath, Blue Prism) certifications

  • Excellent communication skills, including ability to write concise Project Plans and present ideas.

  • Demonstrated ability to work with international teams supporting automation development

  • Experience and working knowledge in programming languages i.e. .Net, APIs, SQL, Python; Domain like Healthcare, Banking, financial; Functional Areas like Accounts, HR, Payroll projects

  • Exceptional analytical, conceptual, and problem-solving abilities.

Additional Qualifications

  • Working experience in Automation Anywhere A2019 or any other leading RPA tools

  • Experience with Cloud Platforms and Services such as AWS, GCP, Azure, etc.,

  • Experience in Intelligent Automation AI/ML, Chat bots, NLP in 1 project

  • Certifications in PMP, Scrum Master, Lean Six Sigma Green Belt, AA, UiPath, Blue Prism

Key Skills

Payroll; PMP; Automation; Production support; Coding; Project management; Analytical; Healthcare; Scheduling; SQL

About Company

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the worlds most recognized brands.

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