Hinduja Global Solutions (HGS)

Robotic Process Automation

Job Description

  • Conduct process discovery sessions to build pipeline of potential use cases for automation
  • Act as bridge between business process owners and development teams
  • Diagram and document the As-Is and To-Be process steps, data flow, process flow or value stream
  • Ability to ask the right questions to business process from a workflow diagram and to conceptualize it as an automated solution
  • Apply Lean Six Sigma principle for defining To-Be process on target RPA Tool (UiPath/AA/Blue Prism/Power Automate)
  • Calculate Automation Benefits and ROI

Prepare Process Definition Document (PDD) or Requirements Documents for each use case

  • Guide the business teams to identify right uses cases for automations
  • Apply Lean Six Sigma principles in To-Be process
  • Coordinate with development teams communicating and clarifying the requirements
  • Prepare System Test Scenarios, Test Cases and test the bots
  • Support business users in UAT sessions
  • Work with US and international development teams
  • Collaborate with clients and internal teams to define industry-leading automations for a wide variety of industries and business groups.


  • Proven experience as Process Analyst/Consultant for 6+ years
  • Minimum 3+ years of experience on Robotic Process Automation projects as process consultant
  • Bachelor degree or higher in Computer Science or related degree
  • Lean Six Sigma Green Belt Certification
  • Business Analyst certification in any RPA tool
  • Experience in Health care, contact center and banking industries
  • Excellent documentation and presentation skills


  • Certified Business Process Professional (CBPP)
  • Experience in Process Mining practices and Tools like Process Gold or Fortress IQ or any other tool
  • Exposure to more than 1 RPA tool - like Automation Anywhere, UiPath, Power Automate, Blue Prism is preferred but not a mandatory

Key Skills

Business process; Mining; Computer science; Process automation; Automation; Process optimization; Workflow; Test cases; Digital marketing; Lean six sigma

About Company

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

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