Hinduja Global Solutions (hgs)

Robotic ProcessAutomation (RPA) - Technical Lead

Job Description

  • Using provided business requirements, architect and design robotic automation solutions using RPA tools - Automation Anywhere (A 2019)
  • Very good knowledge of Automation Anywhere (A2019) products, its architecture
  • Diagram and document the automation solutions in a detailed and well-organized manner in Solution Design and Technical Design documents
  • Ensure development teams clearly understand the design and are able to understand the Agile development methodology to deliver the solution for cloud/on prem Attended, Unattended, Hybrid bots
  • Act as technical SME in Automation Anywhere to clients
  • Coordinate with client cross functional teams for discussion and approvals from InfoSec, Infrastructure, Enterprise Architecture, Deployments, Audit control, Enterprise Database
  • Mentor staff-level developers on coding best practices and serve as a technical escalation point during development.
  • Code reviews, providing and receiving constructive feedback to improve overall code quality
  • Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements.
  • Design and implement lper lements to improve automation performance and re-use (e.g. runtime configurations / settings / Actions).
  • Ability to understand a business process from a workflow diagram and to conceptualize it as an automated solution
  • Work with US and international business analysts and automation development teams for automations
  • Research and evaluate potential technology solutions to meet business needs.
  • Ensure best practices, standards, reusability of automations solutions.
  • Conduct and lead white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations.
  • Develop proof-of-concepts and demos needed for client internal presentations.


  • Bachelor degree or higher in Computer Science or related degree---preferred
  • Proven experience as Technical Lead in Automation Anywhere for 4+ years
  • Over all IT development experience for 8+ years
  • Solution Architect Certification in Automation Anywhere
  • Experience with design and development of RPA automations using Automation Anywhere in a larger organization.
  • Excellent communication skills, including ability to write concise technical docs and present ideas.
  • A passion for automation software design with a talent for independently solving complex technical problems with Automation Anywhere
  • Demonstrated ability to work with international teams supporting automation development
  • Experience and working knowledge in programming languages i.e. .Net, APIs, SQL, Python etc.
  • Exceptional analytical, conceptual, and problem-solving abilities.

Additional Qualifications

  • Knowledge of Cloud Platforms and Services such as AWS, GCP, Azure, etc.,
  • Experience in Intelligent Automation I/ML, Chat bots, NLP in 1 project
  • Exposure to other RPA tools like UiPath, Power Automate, Blue Prism is preferred but not a mandatory

Key Skills

Computer science; Business process; Automation; Software design; Coding; Enterprise architecture; Technical Lead; Workflow; SQL; Python

About Company

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the worlds most recognized brands.

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