• Ensuring processes are being triggered as intended Daily administration of the RPA production environment (running processes, maintaining virtual resources, viewing logs) Ability to understand the automation process by reviewing the SDD s and BRD s and successfully running the processes and reporting on the various metrics Manage and investigate process exception, minor bug able to fix it and if code level changes publish it to Dev team (Business or system related)
• Basic Process Studio and Object Studio skills
• Providing a timely response to the problems/errors real time with appropriate solutions
• Reviewing analytics and providing process improvement information to the Process Designer Candidate will support testing activities as needed
• Share meaning data/report from blueprism for better process management and process improvement opportunities
• Daily Activities Continuously monitor all processes to avoid unnecessary exceptions Manage and first level investigate process exceptions (Business or system related) Daily/Weekly/Monthly Reports for all processes sent manually
• Daily call to discuss any issues on the prior day or updates for the current day or in production Rebooting of al BOTs Need to make sure the schedulers have been triggered at start of day for all processes and manually start the BOT for some processes that start at a particular time
• Close check on BOT Utilization especially when increase in volume Partnership with region / team for manual intervention
• Report any unusual mishaps in the process to the developers and BE s
• Basic trouble shooting of Bots if they get terminated
• Every controller has approximately 7 primary processes to monitor Testing of processes in staging environment when a new patch is released for any application to avoid issues when we move to production
• Raise defects on Rally and follow up for timely closure
• Bringing new releases to production and testing
• Preferred 12 months or less work experience Proficiency in the use of PC applications (MS Office)
• (Required) Excellent Communication skills both verbal and written
• Good email etiquettes
• Strong interpersonal skills, analytical and problem-solving skills Ability to multi-task, prioritize and manage time effectively Customer orientation and ability to adapt/respond to different types of characters Minimum typing speed 30WPM

Key Skills

Automation; Interpersonal skills; Typing speed; Analytical; Process improvement; Equity; MS Office; Troubleshooting; Analytics; Process management

About Company

ADP India is a subsidiary of ADP Inc., the leading Human Capital Management solution providers in the world.ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India also offers solutions for critical functions like Leave Management Systems and Time and Attendance for organizations of any size.