• Mapping the as-is process and translating the process into automated workflows
• Work with business teams in the identification of business requirements and document the as-is process and the to-be automated workflows.
• Help gather details for use case assessment of suitability for automation and technical complexity
• Analyze business processes and help in discovering the right automation opportunities for automation
• Perform reverse process walkthrough to business teams
• Establish trusted relationship with business stakeholders to scale up COE outreach
• Creating the solution design document
• Experience in process analysis, functional design, value assessment and project planning
• Ability to articulate business process requirements to a development team (and vice versa: IT requirements to the business) in order to support project delivery

Relationship Management

• Building strong relationships with the IT teams, Business Relationship Managers and the business stakeholders
• Building strong relationship with delivery partners to ensure projects are delivered on time and within budget

Accountabilities

• Ensuring the critical path and dependencies are tracked and managed proactively
• Ensuring that risks and issues are identified, and mitigations implemented effectively
• Ensuring risks/issues/dependencies impacting the project schedule / quality is escalated in a timely manner
• Collaborate with the competency and delivery team for project execution
• Accurately reporting the status to stakeholders in an agreed frequency

Skills/Experiences

• 8 years of experience as IT Business Analyst or Process SME with at least 2 years of proven IT or Automation project delivery
• Excellent verbal communications with strong written skills and ability to present to all levels of the customer s organization
• High level of motivation, flexibility, drive and personal commitment
• Able to collaborate with cross functional teams (competency, COE, Delivery Assurance, vendors, partners etc) to effectively deliver projects
• Develop proof of concepts on RPA and next generation of Intelligent Automation technology, such as AI, Machine Learning (ML), Natural Language Processing (NLP), Optical Character Recognition (OCR) to discover more project opportunities in these areas
• Perform Orchestrator System Administration (SA) functions for best BOT efficiency and availability
• Proven experience of managing competency deliverables in high impact high budget programs, working alongside stakeholder groups and external delivery partners
• Effective time management and organisational skills
• Critical thinker and ability to demonstrate logical approach to problem solving
• Strong negotiation and influencing skills particularly at senior levels of an organisation
• Able to deal with conflict and mediate
• Able to deal with ambiguity and cope with change

Technical / Professional Qualifications:

• Educated in Computer Science to degree level from a reputed school