Ability to lead and manage various Projects end-to-end within the organization and customer Projects
Ability to work on multiple projects/transitions simultaneously
Customer management experience, across geographies, understanding of various cultures
Excellent communication skills
Excellent people management skills
Ability to manage multiple stakeholders internal and external
Vendor management capability
Strong documentation skills
Ability to Matrix manage virtual teams
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholder
Define project success criteria and disseminate them to involved parties throughout project life cycle
Create transition/project plans, define project milestones to be executed by project teams, while ensuring the optimal use of resources to meet the objectives
Effectively liaise with clients, vendors, internal teams
Coach, lead and manage the project team resources
Create governance structure and ensure smooth functioning
Effectively collaborate and communicate with the stakeholders and ensure client satisfaction
Conduct due diligence/ discovery related activities at client site and be able to comprehend business related activities of the client and document these in the form of a due diligence report along with recommendations and next steps
Ensure adherence to project plans, documentation requirements and project timelines
Risk forecast and mitigation planning
Facilitate ORT and UAT
Project closure, Document lessons learnt
Fluent Communications skills - written and spoken
Telecom domain knowledge / experience preferred
Experience of managing IT related projects (RPA/Automation) is preferred
Working independently with minimal supervision in a non-structured environment.
Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables, and setting proper expectations and delivering updates on project status.
Prior experience interfacing directly with customers, project managers, internal organizations Europe and US based companies.
Project management principles and able to learn and apply new knowledge and project management expertise to the needs of the business
Large business customer interface experience
Strong organizational skills
Ability to manage multiple projects simultaneously
Flexible, analytical, logical thinker and a team player
Experience of working with Tier1/Tier 2 telecommunications carriers globally
Project Management Professions (PMP) or PRINCE 2
Advanced level skills in Excel and Power point is a must.
Creation of MIS/Dashboards/Analytics is a plus.
Proficient in using Microsoft Office tools and Microsoft Project Professional (MPP).