Staff Technical Product Manager, AI Platform and Solutions

Job Description

  • As we scale our cutting-edge technology across our customer base, we are looking for a hands-on, highly motivated individual who can help our team consistently respond to multiple competing priorities, drive rapid adoption, and generate substantial business value
  • Your mission will be to empower application developers on the ServiceNow platform, enabling them to build AI-first applications that drive outstanding user experiences; automate routine work; and provide insights and recommendations to optimize business processes
  • If we succeed, natural language interactions and intelligent automation & recommendations will be ubiquitous across the NOW platform

What you get to do in this role:

  • Product Strategy
  • Drive product vision and strategy that delight ServiceNow s customers and developer community and help us stand out in the marketplace
  • Collaborate with researchers and designers on defining and testing innovative ideas
  • Validate product designs and prototypes with customers
  • Own technical/feature-based competitive analysis
  • Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
  • Customer Insights
  • Understand how customers are using the product, gains & pains, reasons for low usage
  • Develop/refine user personas and use cases
  • Know top representative 5-10 customers intimately, their specific use cases, gains & pains
  • Be the voice of the customer and provide a business perspective on value
  • Product Planning and Release Management
  • Define product roadmap and key success metrics; ensure they are instrumented & reviewed
  • Gather, prioritize and define requirements for each release
  • Create alignment with other BUs
  • Create feature plans for each release, including acceptance criteria, use cases, etc.
  • Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
  • Pricing and Packaging
  • Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product s pricing and packaging
  • Implement packaging definitions in the product and build necessary license and entitlement verifications
  • Enablement
  • Create base documentation and enable Outbound PM and Docs team
  • Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
  • Lead press and analyst briefings


In order to be successful in this role, we need someone who has:

  • 10+ years of professional experience in Product Management with a background in either Data Science or Engineering
  • Deep experience with data science, AI, ML, and analytics, either through a degree in technical and/or numerical disciplines like Computer Science, Mathematics, Statistics or Electrical Engineering, or equivalent work experience.
  • Experience delivering AI-powered capabilities and products/solutions
  • The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
  • Strong prioritization skills and the discipline to focus on high impact activities.... to do this, you must be good at saying, no and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
  • Top notch written and oral communication skills
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
  • Exceptional problem-solving skills
  • Enjoys working in a highly collaborative environment
  • Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
  • Ability to travel approximately 15%

Bonus Points:

  • Experience deriving insight from data and using it to transform business and/or operations.
  • Experience working with ServiceNow
  • Demonstrated ability to work collaboratively in a fast-moving, team environment with ambiguity and complexity

Key Skills

Product management; Computer science; Automation; Artificial Intelligence; Machine learning; Packaging; Product planning; Customer service; Release management; Analytics

About Company

At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE Worlds Admired Companies. This is the future of work.

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