• Support, monitor and manage bots and automated processes in Blue Prism
• Develop RPA solutions using Blue prism
• Monitor performance of robots to identify opportunities for improvement
• Perform root cause analysis and apply permanent fix
• Support and resolve incidents within the service target agreed with the Business
• Ensure all incidents are managed end-to-end
• Conduct second-level support
• Support the preparation of KPIs to report on Service Delivery performance
• Liaise with country teams on control related queries
• Support different countries to conduct periodic review of automation
• Track system usage and make recommendations for improvement
• Test software robots and deployment plans as necessary.
• Develop training manuals if necessary.

CORE COMPETENCIES

• Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
• Strong Verbal and Written Communication and Interpersonal Skills.
• Ability to quickly learn new concepts and software is necessary
• Good understanding of Object Oriented Programming
• Sound understanding of SQL
• Ability to work effectively with cross - functional teams
• Strong analytical and problem solving skills and ability to think creatively to solve complex problems
• Candidate should be a self-motivated, independent, detail oriented, responsible team player
• Candidates with backlog are not eligible

EDUCATIONAL / OTHER REQUIREMENTS

• Should be graduate or postgraduate in Computer science or IT
• Should have basic knowledge of RPA
• Certification in any RPA tool is an added advantage
• Are you interested? Heres what you can expect when you join us...
• Annual Performance Based Bonus
  
• Group Mediclaim Insurance Policy
• Travel Reimbursement

Key Skills

Computer science; Service delivery; Root cause analysis; Automation; Interpersonal skills; Analytical; Customer service; Object oriented programming; Service operations; SQL

About Company

Rentokil Initial plc employs 37,000 people across 73 countries offering the experience and expertise of a multi-national organisation, whilst retaining the agility and characteristics of a local business.